Support

Need help with a Redding Group product or service?

We’re here to help with setup, troubleshooting, product questions, account or access issues, and general support.

General Support

For help with The Redding Group products, email:

Include the product name, a short description of the issue, and any relevant screenshots or error messages when possible.

GERI Support

GERI support may include help with:

Initial setup
Google authorization
Google Sheets configuration
Google Apps Script permissions
Follow-up settings and templates
Email or calendar reminder behavior
Troubleshooting errors
Product updates and general usage questions

GERI Support:
thereddinggroupsupport@gmail.com

FREKI Support

Support for FREKI will be available as the product moves into broader use.

Questions or early inquiries may be sent to:

thereddinggroupsupport@gmail.com

QUETZAL Support

QUETZAL remains in development. Public support resources will expand as additional versions and capabilities become available.

Questions regarding QUETZAL may be sent to:

thereddinggroupsupport@gmail.com

Before Contacting Support

When reporting a problem, it helps to include:

The product you are using
What you were trying to do
What happened instead
Any error message you received
A screenshot, if useful
Whether the issue happens every time or only occasionally

Please avoid sending passwords, authentication codes, payment information, or other highly sensitive information by email.

Response Times

The Redding Group is currently a small operation. We aim to respond to support requests as promptly as reasonably possible, but response times may vary.

Privacy and Security

Please do not send passwords or login credentials to The Redding Group.

If troubleshooting requires access to information or settings, we will explain what is needed and why before requesting it.

Contact Support

The Redding Group
Email: thereddinggroupsupport@gmail.com